Frequenly Asked Questions

Here are the most common questions asked by our customers. If you can't find a response to any question you have, please contact us!

Contact Us

You can contact us on our contact page or by email at


When will I get my order?

I want to cancel my order

There is something missing in my order

Can I change my order address?

What if I am not home for my delivery?

My order is marked as delivered, but I have not received my package.

Custom & Import Fees


I've placed an order but haven't received a confirmation email.

My order status is fulfilled, does that mean it should have been delivered?

I want to change/cancel my order.

You have sent me the wrong item

What payment methods do you accept?

This item was on sale previously, can I get it at the sale price?